Warranty Policy
At DonaDona, we stand behind the artisanal quality of our contemporary jewellery. Every piece is crafted with meticulous attention to detail, ensuring that our innovative designs remain a lasting part of your curated collection.
Six-Month Limited Warranty
All our jewelry comes with a 6-month warranty from the date of purchase.
What the warranty covers:
During the warranty period, we guarantee free replacement or repair in cases of:
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Manufacturing defects (such as faulty clasps, loose stones, or original imperfections);
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Abnormal tarnishing of stainless steel;
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Allergic reactions caused by the material (upon evaluation).
What is not Covered
The warranty does not apply in cases of:
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Damage caused by misuse (drops, impacts, scratches, or deformation);
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Contact with chemicals, such as perfumes, creams, alcohol, chlorine, or cleaning products;
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Natural wear from continuous use, including gradual color fading on gold-plated pieces;
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Improper storage (humidity, excessive heat, direct sunlight, or contact with other pieces).
Care & Maintenance
To keep your jewellery beautiful for as long as possible:
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Store your pieces in a dry, cool place, preferably in their original box, which is cushioned and ideal for proper storage;
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Avoid contact with perfumes, creams, oils, sunscreen, alcohol, and cleaning products;
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Remove jewelry before sleeping, showering, swimming, or exercising;
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Avoid friction with rough surfaces to prevent scratches or fading;
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Do not expose to excessive heat or humidity;
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After wearing, gently clean with the special cloth included with your jewelry — it’s the best option to maintain shine and remove residues;
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Store gold pieces separately from silver ones to avoid color transfer.
With proper care, your jewelry will stay shiny and beautiful for years to come!
How to Claim
Email our concierge with your order number and clear photographs of the jewellery piece. Our specialists will review the details and guide you through the return process for assessment at our London studio.